Cheltenham Apartment, Apartment Cheltenham, Book Apartment Cheltenham, Cheltenham Apartment Christmas & New Year

Section One

a. The letting contract is made between the visitor and the owner of the property. In these conditions the visitor is referred to as "you" or "your" and the owner of the property as "we" or "us".

b. We cannot accept liability for any injury, loss, damage suffered by you or any member of your party unless (i) there was wilful default by us or our agents or (ii) death or personal injury was caused by the negligence of us or our agents

Section Two

a. You acknowledge that this agreement confers on you the right to occupy the premises for the purposes of a holiday or short-term temporary stay and is not being used as a permanent dwelling house.

b. You undertake to keep the property and all furniture and fittings and effects in the accommodation in the same state of repair and cleanliness as at the beginning of the letting, allowing for reasonable wear and tear. All damages and breakages are the visitor's responsibility and payable to the owner.

c. The owner reserves the right of entry to the accommodation at all reasonable time with or without workmen, to inspect or repair the accommodation or its contents.

d. You accept that this letting may not be assigned by you and you undertake that only the agreed number of persons will occupy the property whose details you have disclosed on the booking form.

Section Three

We take every care to ensure that your holiday accommodation is satisfactory but, in the event of any complaint, please take this up with the owner immediately and then telephone us. Complaints cannot readily be resolved once you have left the property.

Section Four

All bookings must be accompanied by a payment of 20% rent with the booking fee; the balance of the holiday rent should be paid at least 14 days before the beginning of the holiday. Failure to pay the balance will be treated as a cancellation on your part.

Section Five

a. We reserve the right to refuse any reservation or booking which you make and if there is such a refusal we will return any money which you have paid.

b. to cancel any confirmed booking if circumstances relating to the property or its accommodation make this necessary. In the event of such a cancellation we will endeavour to offer you alternative accommodation, or if you prefer, to return all money you have paid;

c. to cancel any letting forthwith if: (i) you or any member of your party behave in such a way as to cause damage to the property let to you or its furniture or contents or (ii) if such behaviour causes a nuisance or annoyance to the owner of any adjoining or neighbouring property whether let by us or not. If cancellation is made for either of these reasons no refund will be made of any money you have paid.

Section Six

We accept no responsibility for any expenses incurred by the visitor if he/she fails to arrive at the holiday home at the pre-arranged time.

Section Seven

Visitors should arrange their own cancellation insurance.

Section Eight

If you have to cancel your booking you must notify us in writing at the earliest possible time. If you cancel your booking we will make every reasonable effort to re-let the property which you have booked. If we are able to re-let for the whole of the period of your booking we will refund the money you have paid after deducting an administration fee of GBP £50. If it is not possible to re-let the period booked then there will be no refund of any money you have paid. If part only of the period is re-let then a refund will be made in the proportion that the part re-let bears to the total period of your booking. The administration fee will be deducted from your proportionate refund.

Section Nine

For all claims other than relating to death or personal injury which result from the non performance or improper performance of this contract by us the maximum amount of compensation payable by us to any person is limited to the total of the money you have paid divided by the number of persons in your party. We shall not be responsible for damages or compensation in circumstances which amount to force majeure.